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The Cotton Guarantee

We want our clients’ and patients to feel absolutely satisfied with the service that we provide, to benefit from the innovation and developments we put into our training and most of all, the experience we bring. How we conduct as a business reflects in everything we do. The Cotton Group was built on our primary ethos: to listen, to understand, and to deliver. 

It's not just about providing a service at Cotton Occupational Healthcare, we set out to holistically improve the individuals' development to fit into their workplace environment...
Listen

Our open-dialogue pledge ensures that we pro-actively listen to your problems and feedback to continuously improve our services. Furthermore, we have a robust complaints and procedures policy to address any failures of business our end, whether it be lack of technical compliance, service-based problems or unsatisfactory experience to ensure you're problem is handled efficiently within a respectable time frame 

It isn't just unsatisfactory experiences we listen to, praise and endorsements are welcomed too, so we can be positive of our direction moving forwards!

Understand

From our open-dialogue pledge, our customer engagement programme analyses feedback and concerns to develop an improved policy and system of work to our services. Hence, we strive to learn about your needs before delivering our solution

Deliver

We set ourselves high standards of service, and monitor our performance against this through striving to deliver a better, qualiable and adaptable service that meets your technical & compliance requirements, and business needs.

 

We also ensure our team of healthcare professionals are capable of delivering technical competence and professionalism into everything we do. That's the Cotton way.

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